Patient Care Advocates

Offering patient care transition and coordination, personalized on-boarding, and benefit coverage review

NorthCoast cares about our providers’ patients. Making every effort to ease access to post-acute care, we take the correct measures to verify patient benefits are available for the provider services they require.


Our excellence starts with our patient-focused staff

  • Operational standards to support NCQA and HEDIS guidelines.
  • Nurse case managers work cooperatively to provide the appropriate level of service within the patient’s benefits while considering the patient’s needs
  • Management team with many years of experience in home health, infusion, hospice, and chronic care management
  • Case managers experienced in home care, hospice, and home infusion

Services include:

Detailed benefits verification

  • confirm the accuracy of patient benefits to ensure coverage
  • escalate questions to health plan supervisors to find answers
  • Dedicated Care Coordinators
  • Review of clinical documentation to ensure successful prior authorization
  • Real time support with clinical questions related to referrals, services, medications, and much more