Patient Care Advocates

Offering patient care transition and coordination, personalized on-boarding, and benefit coverage review


NorthCoast cares about our providers’ patients. Making every effort to ease access to post-acute care, we take the correct measures to verify patient benefits are available for the provider services they require.

Our excellence starts with our patient-focused staff

  • Operational standards to support NCQA and HEDIS guidelines.
  • Nurse case managers work cooperatively to provide the appropriate level of service within the patient’s benefits while considering the patient’s needs
  • Intake coordinators available 24/7 for after-hours and weekend discharges
  • Management team with many years of experience in home health, infusion, hospice, and chronic care management
  • Case managers experienced in home care, hospice, and home infusion

Services include:

Detailed benefits verification

  • confirm the accuracy of patient benefits to ensure coverage
  • escalate questions to health plan supervisors to find answers

Introductory patient on-boarding call

  • review and verify benefit
  • check for secondary insurance
  • review services to be provided
  • identify providers