Our Experienced, Friendly, Dedicated Staff

The NorthCoast staff comes from a variety of backgrounds, expertise and interests. The one thing that they all have in common is a passionate need to provide quality care at every level in the organization. They bridge the gap from the traditional “old school”, unmanaged patient care to a coordinated course of care that maps to evidence-based practices of patient-centered care. The care is consistent, dedicated and at the same time individualized. We are extremely proud of our dedicated staff and are pleased to present them below.

Leadership Team

Misty Taylor, MSN, RN, CDP, Chief Executive Officer

Misty brings unique and hard-to-find experience to her new role as CEO. In addition to her advanced experience as a clinician, she has also held senior and executive leadership roles on both the payor and provider side of the partners serviced at NorthCoast. Misty’s combined experience makes her a tremendous value for our contracted payors with her understanding of the managed care industry in providing the right care, right time, right place while ensuring quality care and cost utilization are effectively managed. Her previous experience as a Home Health and Hospice President as well as a National Senior Vice President for Home Health has afforded her the insight and knowledge of ensuring effective utilization management while maximizing the level of quality and essential care provided at every visit. Misty has a proven track record of business development, streamlined efficiencies, best-practice utilization, program development, and demonstrated improved quality and financial outcomes. She currently serves an Advisory Board Council member for the Joint Commission’s Home Health, Hospice and DME Advisory Committee.

KATIE SVOBODA, RN, BSN, Director of Clinical Management

Katie received her Bachelor’s of Science in Nursing from The University of Akron in 1985. Her nursing career began at MetroHealth Medical Center where she was a med/surg nurse. Katie has over 30 years of home care experience. She started her home care career with Medical Personnel Pool in 1988 as a home care discharge case manager.  While still case managing patients, she also worked as a hospital home care coordinator at St. Vincent Charity Hospital. She was promoted to Home Health Agency Nursing Supervisor for therapy services in April 1993. Katie also was in charge of orienting all new staff for the agency. In 1995, with organizational restructure, she was the first full-time nurse of the new integrated patient access and network management program. Katie was promoted to Director of Network Management in 2013. She has assisted with program development, new processes, orientation of new staff, and disease state management programs. She participated in the initial development of CMAS, our propriety software system, and continues to work closely with the software team on upgrades, enhancements and system reviews. Katie is a member of the Northeast Ohio Case Managers Association and the Ohio Council for Home Health and Hospice Services.

Elizabeth Conley, Director of Regulatory Compliance and Security Officer

Elizabeth began as Office Manager and Executive Assistant at NorthCoast in 2006. Her duties include contracting, credentialing, and compliance oversight. Recently, Elizabeth took on the role of Director of Regulatory Compliance and Security Officer. She has been instrumental in managing the HITRUST certification process for NorthCoast. Previous experience includes 10 years at Coca-Cola Enterprises Human Resources where she handled contracts and government data reporting. Elizabeth graduated magna cum laude with a BA in English and British Studies in 1996 from Kent State University.

About the Founder

The late Lee Passell, founded NorthCoast Health Care Management Services in 1995. Lee held the position of President until his passing in October 2020.  He offered more than 40 years of home health, infusion pharmacy, managed care, and patient access network management experience. NorthCoast Health Care Management has been driving ancillary network patient access programs focused on Infusion Therapy, Home Health, Hospice, and Chronic Care Management in addition to Pharma-related patient access and reimbursement HUB programs. Lee loved helping people.