Our Experienced, Friendly, Dedicated Staff
The NorthCoast staff comes from a variety of backgrounds, expertise and interests. The one thing that they all have in common is a passionate need to provide quality care at every level in the organization. They bridge the gap from the traditional “old school”, unmanaged patient care to a coordinated course of care that maps to evidence-based practices of patient-centered care. The care is consistent, dedicated and at the same time individualized. We are extremely proud of our dedicated staff and are pleased to present them below.
Misty Taylor, MSN, RN, CDP
Chief Executive Officer
Office: (216) 591-2030
About NorthCoast’s CEO
Misty Taylor is passionate about bringing her unique experience as both a clinician and strategic executive to her role as CEO at NorthCoast. This combination of knowledge gives her a deep understanding of the needs and challenges of both the payors and providers we support. Ms. Taylor is utilizing this insight to establish the vision, mission, and strategy for NorthCoast. Her goal is to provide elite services and enhance customer relationships.
Her focus for NorthCoast’s service offerings is to reduce the administrative back-office burden of both insurers and providers by taking the guess work out of the process and supporting efficient and accurate credentialling and submissions. By relieving these administrative burdens, Ms. Taylor aims for both payors and providers to focus on what matters most – patients.
As a clinician, Ms. Taylor has experience at a variety of organizations including home healthcare, hospice, and emergency departments. Her leadership and executive positions were held at Avita Home Health and Hospice, BrightStar Care, Concerto Health, CareSource, and Molina Healthcare. She earned a Master’s in Nursing Administration, is a Licensed Registered Nurse, and a Certified Dementia Practitioner.
Chief Financial Officer
Office: (216) 591-2579
NorthCoast Role: Tom Lang is responsible for the presentation of all financial matters, audits, and analytics. He oversees the IT and Compliance teams to ensure that the Executive team can efficiently implement their operational plans. Mr. Lang adds value to the NorthCoast team with his ability to monitor its fiscal responsibilities on a daily basis and has the foresight to make strategic decisions for continued growth.
Education: B.S. Accounting – University of Akron; M.B.A. Systems Management – Baldwin Wallace University
Professional Experience: Mr. Lang’s career journey has been through both SMBs and several Fortune 500 organizations in the banking, finance, and health insurance sectors. His signature leadership style and strategic approach positions Finance as a bridge between IT and Operations functions and converts critical company assets into unique differentiators. He has held positions at Ernst & Young and Anthem.
On a Personal Note: Mr. Lang is a devoted husband to Jackie and a dedicated dad who coaches his daughter’s tournament softball team.
EVP, Development and Reimbursement
Office: (216) 591-2076
NorthCoast Role: Amy Konopka is responsible for driving the growth of NorthCoast with payors and providers within Ohio and across the United States. She oversees all reimbursement functions and the provider credentialing process. Ms. Konopka is instrumental in creating innovative solutions to streamline NorthCoast’s network management services for both payors and providers.
Education: B.S. Healthcare Administration – Baldwin Wallace University
Professional Experience: Ms. Konopka brings 25+ years of experience in all elements of operations including people, process, and technology. She has a reputation for building customer relationships and leading in a rapidly changing healthcare environment. She has held positions at Option Care, TPA Stream, and MedPilot Inc.
On a Personal Note: Ms. Konopka is a dedicated family woman who takes pride in high ethical standards, honesty, and working hard.
EVP, Data Analytics and Quality
Office: (216) 591-2077
NorthCoast Role: Natoshya Burdette is responsible for the development of measurable quality metrics, cascading scorecards, cross departmental collaboration, and driving improvement outcomes and initiatives within each department. Her contribution is vital to ensuring quality and efficiency standards are met for every provider and payor.
Education: B.S. Healthcare Administration – Brookline College – Phoenix; M.B.A. Business Administration – Franklin University; Project Management Certification – LPC, EMC, SSGB
Professional Experience: Ms. Burdette’s 15-year career has spanned Hospitality Owner, Operation Excellence Leader, Business Analyst, and Project Manager. Her experience includes positions at Molina Healthcare of Ohio and ConcertoCare.
On a Personal Note: As a champion for reducing food waste and helping families in need, Ms. Burdette volunteers and donates to foodbanks. This comes from a belief that all humans should receive access to their basic needs.
Director of Information Security and Governance
Office: (216) 591-2021
NorthCoast Role: Eddie Gatete is responsible for Compliance and IT oversight. As NorthCoast navigates its HITRUST certification process, Mr. Gatete will manage, maintain, and implement technology solutions for compliance and regulatory requirements across the company.
Education: B.S. Operations Management – Penn State University; B.S. Healthcare Information System Management – Franklin University
Professional Experience: Mr. Gatete has held positions as a Business and Process Analyst and a Senior Medical Economics Analyst. He is working on HITRUST certification. His career includes positions at Molina Healthcare and ConcertoCare.
On a Personal Note: With a passion for his children’s sports activities, he has coached his son’s soccer team for 8 years. He loves to travel and makes at least one overseas trip each year.
Director of Human Resources
Office: (216) 591-2014
NorthCoast Role: Stephanie Hill’s responsibilities include processing payroll, compliance officer, and office administrator. She advises the Executive Team on risks, recommendations, and Employment Law information.
Education: B.S. Business Administration – Grantham University; Concentration in Human Resources
Professional Experience: Ms. Hill has 5+ years of experience as a Human Resources Specialist and 4 years as a Trainer/Supervisor. These positions were held at Richland County Board of Developmental Disabilities and CenturyLink.
On a Personal Note: Guided by her faith, she is passionate about helping her kids succeed in life. Through her own example and faith, the lesson for her family is to work hard, do the best they can, pick themselves up when they fall, and always keep trying.