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LEE PASSELL, President

President of NorthCoast Health Care Management Services, Ltd., Lee brings over 30 years of home health, infusion pharmacy, managed care and patient access network management experience. He is responsible for driving both Pharma related patient access and reimbursement HUB programs plus ancillary network services patient access programs focused on Infusion Therapy, Home Health, Hospice and other services. He is responsible for the strategic planning process, strategic relationships, sales and contract negotiations for key accounts. Lee was formerly President and owner of NorthCoast HealthCare Group, Inc, a home healthcare and staffing organization serving 10 counties from 1982 until the sale of the agency in 2002; and NorthCoast Infusion Therapy, Ltd., an infusion and specialty pharmacy, until 2008. Prior experience includes serving as CFO for a national steel service center and fabricator; serving as an Audit and Consulting Supervisor for Coopers & Lybrand; and serving as a Securities Registration Analyst for the Division of Securities, Ohio Department of Commerce. Lee received his Bachelors Degree in Accounting from Ohio State University. Lee formerly served on the Owners Advisory Committee of Interim HealthCare, as Treasurer and Board Member of the Ohio Council for Home Care, as Board Member of COSE of the Greater Cleveland Growth Association, as Committee Advisor to Ohio Medicaid Program, as a member of Ohio Ombudsman’s Advisory Council, and several community nonprofit and for-profit board positions.


KATIE SVOBODA, RN, BSN, Director of Clinical Management

Katie received her Bachelor’s of Science in Nursing from The University of Akron in 1985. Her nursing career began at MetroHealth Medical Center where she was a med/surg nurse. Katie has over 24 years of home care experience. She started her home care career with Medical Personnel Pool in 1988 as a home care discharge case manager.  While still case managing patients, she also worked as a hospital home care coordinator at St. Vincent Charity Hospital. She was promoted to Home Health Agency Nursing Supervisor for therapy services in April 1993. Katie also was in charge of orienting all new staff for the agency. In 1995, with organizational restructure, she was the first full-time nurse of the new integrated patient access and network management program. Katie has assisted with program development, new processes, orientation of new staff, and disease state management programs. She participated in the initial development of CMAS, our propriety software system, and continues to work closely with the software team on upgrades, enhancements and system reviews. Katie is a member of the Northeast Ohio Case Managers Association. Katie also remains involved in Parish Nursing.



CATHY M. CHING-JONES, Director of Business Management

As Reimbursement Manager, Cathy oversees the reimbursement department. Cathy works collaboratively with payers and network providers to assure accuracy and timeliness in the billing procedures in addition to compliance to HIPAA. She has seen many rules change as medical billing has evolved over the past 20 years, most recently with the addition of the HIPAA compliant infusion therapy code sets.  Cathy is an essential part of the internal team which assists in the development of CMAS, a proprietary software system to manage clinical and financial data with customized reporting. She has recently been integral in overseeing programming changes to allow the software and our organization to accept electronic claims from network providers. Cathy joined Interim HealthCare, previously Medical Personnel Pool in 1985 as an Account Representative (billing and collection). She was promoted to Claims Manager in 1991 and continues to oversee a team of account representatives who are responsible for all claims activities. Cathy previously served in various order entry, computer, sales and accounting positions at CACSO. She earned an Associate’s Degree in Liberal Arts from Lakeland Community College. She is a member of the National Notary Association and has been very active in school organizations such as the local school board, Music Boosters, and PTA as well as committees for her local community.




 LISA MARTIN, CPC, Benefits Manager

Lisa brings over 30 years of experience in billing and support services for medical fields including vascular, otolaryngology, allergy immunology, anesthesia, radiology, interventional radiology, general surgery, cardiology, electrocardiophysiology, chiropractic, home health care, hospice, home infusion, and pharmacy. She is a graduate of Cleveland Medical and Dental Institute and Lakeland Community College. Lisa was certified as a professional coder in 2010. Lisa has extensive knowledge of coding, coding from op reports and path reports, billing for office and facility, precertifications, electronic billing/posting, solving EDI issues/insuring compliance with multiple clearinghouses, Medicare/ Medicaid rules and regulations, appealing denials, creating and updating fee schedules, pre and post market studies for vascular stenting involving FDA and Medicare guidelines, credentialing organizations and physicians into health plans (ODI, CAQH, NPI, PTAN, etc.), renewing and maintaining clinical/hospital credentialing for physicians, monthly financial reporting, and collections.


John has over 25 years of computer experience including previous service with the Energy Department in 1986-88( D.C Energy Office) and Mary Mount Hospital (1989-96). He has spent over 20 years in health care informatics working in all areas from the “help” desk to systems analyst. He has been with NorthCoast for over 15 years and oversees the multiple information systems of NorthCoast. John is instrumental in the data collection and reporting processes throughout NorthCoast. John earned a BS in Psychology in 1983 from the University of Dayton.

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