Expansion of Home-Based Services

10/21/2025

At NorthCoast, we partner with the transformative Home Health and Hospice Agencies who are making the shift by streamlining care transitions, reducing readmissions, and empowering patients to receive quality care where they feel most comfortable — at home. Our expert credentialing, billing and RCM services optimize claims processing, enhance reimbursement efficiency, and ensure compliance, allowing providers to focus on expanding the possibilities of home-based care.

By supporting our providers they can focus on innovative care delivery, NorthCoast Health Care Management is helping reduce administrative burden so providers can focus on what matters most, their patients.  Let us handle the financial complexities, so you can bring cutting-edge healthcare to patients’ living rooms.

— Misty Taylor, MSN, RN
Chief Executive Officer, NorthCoast Health Care Management

NorthCoast Health Care Management Celebrates 30 Years of Excellence in Revenue Cycle Management

10/08/2025

CLEVELAND, Oct. 8, 2025 /PRNewswire/ -- NorthCoast Health Care Management proudly celebrates its 30th anniversary, marking three decades of delivering exemplary revenue cycle management and credentialing services to home health, hospice, and home infusion providers. Since its founding in 1995, NorthCoast has cultivated enduring partnerships with a wide range of health plans, establishing itself as a trusted leader in the healthcare industry. Under the stewardship of CEO Misty Taylor, the company has consistently broadened its influence and enhanced its service offerings.

Misty Taylor, a seasoned nurse with extensive leadership experience in home health, hospice, and health plan operations, brings a distinctive perspective to her role. "My background equips me to understand the intricate needs of both providers and payers," Taylor remarked. "At NorthCoast, we employ some of the most skilled and highly credentialed professionals in the field. As we celebrate this milestone, we remain dedicated to advancing our mission: streamlining back-office operations for providers so they can focus on delivering exceptional patient care. This commitment is fueled by innovation, collaboration, and an unrelenting pursuit of excellence."

Amy Konopka, Chief Operating Officer and Executive Vice President of Business Development, underscored the company's client-focused philosophy. "Our primary goal is to ensure outstanding customer satisfaction," Konopka stated. "We strive to make a meaningful, positive difference in every interaction, guided by compassion, dedication, and a commitment to excellence. This ethos, championed by our CEO, is woven into the fabric of our organization, ensuring our clients receive unparalleled care and respect."

Reflecting on her leadership journey, Taylor paid tribute to NorthCoast's late founder, Lee Passell. "When I assumed this role four years ago, I inherited a legacy of integrity and compassion from Lee," she said. "While we've made substantial strides since then, I take pride in preserving—and building upon—the foundational values he established."

Merle and Grant Passell, wife and son of Lee Passell, expressed their admiration for the company's progress. "Lee would be thrilled with NorthCoast's accomplishments today," Grant noted. Merle added, "He would take immense pride in seeing how the company has thrived and evolved under Misty's guidance."

Since stepping into the CEO role, Taylor has spearheaded significant advancements, including expanding NorthCoast's provider network, integrating state-of-the-art healthcare technology, and forging stronger strategic alliances within the industry. Her visionary leadership has positioned NorthCoast for sustained growth and impact.

As part of its 30th anniversary, NorthCoast will celebrate its storied past while outlining an ambitious vision for the future. "Looking forward, our mission remains resolute—to lead with compassion, innovation, and excellence," Taylor concluded. "We are eager to embrace the opportunities ahead and extend our heartfelt gratitude to our exceptional employees, providers, and health plan partners who have made this remarkable journey possible."

For media inquiries, interview requests, or additional information about NorthCoast Health Care Management, please contact:

Grant Passell

Public Relations

gpassellpr@gmail.com

216-644-8173

https://www.northcoastgroup.org/

Home Care - Where Healing Thrives; Hospice - Where Lives Thrive

10/07/2025

As a leading medical billing and revenue cycle management (RCM) company, NorthCoast Health Care Management is committed to supporting healthcare providers in delivering their superior outcomes with compassion through their Home Health and Hospice models.  

At NorthCoast, we see how Home Health Care enables clinical excellence beyond traditional settings, helping patients recover faster, feel safer, and maintain independence with the support of coordinated, interdisciplinary care teams. Our expert billing and RCM services empower providers  to focus on delivering high-quality care while we optimize claims, enhance reimbursement efficiency, and ensure regulatory compliance.

Home Care is where healing thrives, Hospice is where lives thrive as patients can live their lives their way, and NorthCoast Health Care Management is proud to support this health care model. Let us manage the complexities of billing and RCM, so you can drive the future of healthcare in the place that matters most — the patient’s home.

— Misty Taylor, MSN, RN
Chief Executive Officer, NorthCoast Health Care Management

The Rise of Home Care : Why It’s More Than a Trend

09/23/2025

As nurses, we have always known the power of healing at home. Now, the healthcare system is catching up, as Covid thrusted home health into the spotlight, something NorthCoast has supported through our provider partnerships for 30 years.  

As a premier medical billing and revenue cycle management (RCM) company, NorthCoast Health Care Management recognizes how transformative home health care and hospice really is to patients, families, and the health care industry.

This unmatched approach of caring for patients in the comfort of their own homes, aligns seamlessly with our mission to optimize financial outcomes while supporting our providers in providing high-quality, patient-centered care.

Our expert billing and RCM services ensure that home health and hospice providers can focus on delivering exceptional care while we streamline claims processing, improve reimbursement rates, and ensure compliance with evolving regulations.  Let NorthCoast Health Care Management continue to handle the complexities of credentialing, billing, and RCM for the next 30 years and beyond, so you can continue to focus on excellent care.

— Misty Taylor, MSN, RN
Chief Executive Officer, NorthCoast Health Care Management