Happy Thanksgiving!

NorthCoast will be closed Thursday, November 26

We are available 24/7 for referrals — the on-call staff can be reached at (216) 591-2000

It is with heavy hearts that we share with you that Lee Passell, President and CEO of NorthCoast Health Care Management Services has passed away.

We are tremendously grateful for Lee’s leadership and dedication to our company and our customers over the past 40 years. His commitment to our colleagues and our customers alike is evident in the succession plan he put in place several years ago to help ensure the future of this company that he worked so hard to build. 

Katie Svoboda, Cathy Ching-Jones and Elizabeth Conley will continue to lead this company, just as they did with Lee’s guidance.

Together, Katie, Cathy and Elizabeth have 79 years’ experience with NorthCoast and/or related companies.  Over the past several years, Lee entrusted more responsibility to Katie, Cathy and Elizabeth to help them become the leaders they are today. A long-standing team of respected legal, financial and business advisors is in place to provide support to the team, just as they did for Lee.

Because you are an important part of the NorthCoast Health Care family, we wanted to make sure we reached out to you directly to reassure you that you will continue to receive the same high-quality service, even through this difficult time.

To many of us, Lee was more than a business partner.  He was a friend and a mentor and he will be deeply missed.  Our thoughts and prayers are with Lee’s wife, Merle, his son, Grant and the entire NorthCoast family.

We thank you for your continued support.  Please don’t hesitate to reach out to us with any questions or concerns.


We want to take this opportunity to let our providers know that NorthCoast Health Care Management Services will continue to be here during this unprecedented time to support you in the care of our joint patients. Our office will continue to be available with 24/7 coverage during these trying times. All of our employees have the ability to work remotely and we encourage them to do so to limit risk and spread of COVID‐19.

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NorthCoast Services

Provider Network Services

Reducing your administrative burden with timely authorization and ensure prompt payment

Provider Portal

Providing NorthCoast Providers with access to our Provider Portal for important information and policy updates

Reimbursement Experts

Working efficiently through claims processing, prior authorizations and appeals with no hidden fees

One-step Contracting & Credentialing

Becoming your single point of contact for Anthem BCBS and all other BCBS plans, Anthem Medicare Advantage and Medical Mutual of Ohio

Patient Care Advocates

Offering care coordination, personalized patient on-boarding and benefit coverage review

Referrals, Authorizations, and Clinical Support 24/7

Addressing Provider needs such as starts of care to discharge

About NorthCoast

NorthCoast Health Care Management Services is an integrated network of providers for home health, home infusion, hospice, and chronic care management services. We provide comprehensive management of the patient’s health plan benefits for appropriate utilization of services for the patient and the health plan. Our goal is to obtain the highest patient outcomes in the most cost-efficient manner possible.

NorthCoast’s extensive panel of providers, all credentialed and contracted, provides services to all 88 counties in the state of Ohio and the contiguous counties in the surrounding states. With more than 250 providers, our network is comprised of hospital-based, not-for-profit, and for-profit, independent providers. They are local, regional and national providers dedicated to providing the highest quality care in the home and other alternate site settings. Our network provides services for Anthem Blue Cross Blue Shield and all other Blue Cross Blue Shield Plans, Anthem Medicare Advantage including members delegated to myNEXUS, Medical Mutual of Ohio, and other Health Plans.